Shipping policy

We aim to make receiving your order as smooth and delightful as the product itself. Here’s everything you need to know:

Standard & Free Delivery

• Orders under £50: A flat-rate delivery charge of £2.99 applies.
• Orders over £50: Enjoy free delivery

Made to Order

As a bespoke studio, each personalised item is crafted with care and precision. Because of this:

• All personalised orders are made to order, and processing times may vary depending on the size and complexity of your order.
• We kindly ask for your patience while we bring your vision to life.

Delivery Timeframes

For engraved and personalised items, our standard dispatch window is typically:

• 3–5 working days for production
• Followed by 1–2 working days for delivery, depending on the courier

Please note: Larger or more intricate orders may require up to 7 working days before dispatch. If you’re working to a deadline, feel free to contact us—we’ll do our best to accommodate.

Couriers We Use

We partner with trusted delivery services to ensure your order arrives safely:

• Royal Mail, EVRi, or DPD, depending on the order size and value